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Returns Policy

You may return most new, unopened items within 7 days of delivery for a  refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item call us for a RGA 1-541-998-7665  or email us

Shipping

We can ship to virtually any location in the lower 48 states. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options. Depending on the shipping method,  shipping by UPS or USPS tracking notices will be sent by shipper.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

NOTE  OUR SHIPPING PROGRAM DOES NOT ALLOW FOR COMBINED ITEMS AND WE WILL REFUND ANY OVER CHARGES THAT MAY OCCURE.  LET US KNOW BY EMAIL TO  Neelypools@aol.com for a prompt refund

Please Note!!!  UPS and USPS have raised rates on Jan 1st and the rates have increased.  Call if you need a special quotes and we will refigure shipping rates and options. Call 1-866-317-7946  leave a message if no answer as we maybe out of office at the time of the call.